OTP for NGO Donor Verification in India

Donor experience is what separates a one-time gift from monthly giving. OTP plays a quiet but essential role: confirming the donation was real, gating recurring e-mandate consent, and producing the receipts donors need at tax time.

Why NGOs Need OTP

• Donor identity confirmation.
• e-Mandate registration for recurring giving.
• 80G certificate dispatch.
• Audit trail for FCRA-eligible donors.

Donor OTP Flows

• Donor sign-up / email-claim OTP.
• One-time donation confirmation SMS.
• e-Mandate authorization OTP for recurring giving.
• 80G PDF receipt link SMS.
• Cancel-recurring OTP.

Recurring-Donation e-Mandate OTP

Recurring giving uses NPCI’s e-NACH or eMandate flow. The OTP is issued by the donor’s bank, not your NGO. Your job is to:

• Display amount, frequency and beneficiary clearly.
• Capture the consent screen for audit.
• Send a transactional confirmation SMS afterwards.

80G Receipt Issuance

On donation success, send a transactional SMS with a one-tap link to download the 80G receipt PDF. Include the financial year and donation ID in the SMS body.

FCRA Donors and Audit Trail

• Foreign donors fall under FCRA — separate bank account, separate audit trail.
• OTP/SMS audit logs are admissible in FCRA reviews.
• Retain (donorId, donationId, OTPrequestId, timestamp) for 7+ years.

FAQ

StartMessaging works for NGO sign-up, confirmation and 80G dispatch SMS — pay-as-you-go means even a small NGO can run professional-grade donor comms without monthly minimums.