Webhooks for OTP Delivery Status: Complete Guide

Polling DLR endpoints wastes both your CPU and the provider’s. Webhooks push delivery status the moment it changes. This guide covers production-grade implementation.

Why Webhooks Beat Polling

• Real-time, sub-second.
• Lower load on both sides.
• Cleaner architecture.

Webhook Shape

POST /webhooks/sm
{
  "eventId": "evt_01HQ...",
  "type":    "otp.delivered",
  "createdAt": "2026-05-20T08:01:42Z",
  "data": {
    "requestId": "req_01HQ...",
    "phoneNumberHash": "...",
    "status": "delivered",
    "deliveredAt": "2026-05-20T08:01:39Z"
  }
}

Signature Verification

function verify(headers: Headers, rawBody: string, secret: string) {
  const sig = headers.get('x-sm-signature')!;
  const expected = crypto.createHmac('sha256', secret).update(rawBody).digest('hex');
  return crypto.timingSafeEqual(Buffer.from(sig), Buffer.from(expected));
}

Always read the raw body before express.json() parses.

Idempotent Handlers

async function onWebhook(event: Event) {
  const inserted = await db.insert('webhook_events').values({
    id: event.eventId, ...
  }).onConflictDoNothing();
  if (!inserted.rowCount) return; // already processed
  await processEvent(event);
}

Provider Retries and DLQ

• Most providers retry 5–10 times with backoff.
• Return 2xx fast — process async.
• Monitor unprocessed-event lag for DLQ.

Observability

• Webhook receipt count.
• Verification failure count (signal of misconfig or attack).
• Processing latency p95.
• Lag between OTP send and DLR.

FAQ

Compare with polling at our polling vs webhooks guide .