Kebijakan Privasi & Perlindungan Data

Catatan: Kebijakan privasi ini disediakan dalam bahasa Inggris untuk menjamin keakuratan hukum. Versi bahasa Inggris adalah dokumen resmi yang mengatur penggunaan layanan kami. Versi lengkap disajikan di bawah ini.

1. Introduction

StartMessaging ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (startmessaging.com) and cloud messaging APIs (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect your name, email address, phone number, company name, billing details, and API credentials. We do not store plaintext API keys or raw payment details.

2.2 API Usage Data

When you use our APIs, we process recipient phone numbers and message content to deliver messages via Meta (WhatsApp) or partner telecommunications networks. We treat this as transient processing data.

2.3 Website Analytics

We collect standard anonymous web analytics (page views, browser type, etc.) to optimize our service performance. We use functional session cookies to secure your dashboard access.

3. How We Use Your Information

We use the collected data to provide the messaging Service, process monthly subscription charges, manage account security, provide customer support, and comply with global legal requirements (such as GDPR and local privacy laws).

4. Data Retention

We retain account profiles and billing records for up to 7 years to comply with tax and audit regulations. API request logs and recipient numbers are retained for 90 days for debugging purposes, after which they are permanently purged. Message contents are kept for up to 30 days to facilitate delivery and reporting.

5. Data Sharing and Disclosure

We do not sell your personal data. We share processing data only with Meta (for WhatsApp Business API delivery), licensed telecom operators (for SMS delivery), and PCI-DSS compliant payment processors to handle subscriptions and usage billing.

6. Data Security

We implement industry-standard security measures including TLS 1.3 encryption in transit, AES-256 encryption at rest, secure access controls, and regular system audits to protect your API keys and client data.

7. Cookies

We use essential cookies for secure session authentication (sm_session) and local preference settings (sm_country and sm_notice_dismissed). We do not use third-party advertising cookies or cross-site tracking pixels.

8. Your Rights

Depending on your jurisdiction, you have the right to access, correct, or request the erasure of your personal data. You may also object to processing or withdraw consent. To exercise these rights, email us at startmessagingdotcom@gmail.com.

9. International Data Transfers

Your data may be processed in countries where our cloud infrastructure operates. We ensure appropriate safeguards are in place for international transfers in compliance with GDPR, LGPD, and other applicable laws.

10. Contact Us

For any privacy-related inquiries, please email us at startmessagingdotcom@gmail.com.

11. Kepatuhan UU PDP (Indonesia)

Bagi pengguna di Indonesia, pemrosesan data pribadi Anda tunduk pada Undang-Undang Pelindungan Data Pribadi (UU PDP No. 27 Tahun 2022). Anda memiliki hak atas informasi tentang data pribadi Anda, hak untuk memperbaiki, memperbarui, atau menghapus data Anda, hak untuk menarik persetujuan pemrosesan data pribadi, dan hak untuk mengajukan keberatan. Untuk mengajukan permohonan pemenuhan hak Anda berdasarkan UU PDP, hubungi kami di startmessagingdotcom@gmail.com.