Refund & Wallet Balance Policy

1. General Policy

StartMessaging operates on a monthly subscription and pay-as-you-go message usage billing model. This Refund Policy outlines when refunds may be issued and the process for requesting one for subscription fees and message volume credits.

2. Subscription Refunds

2.1 Monthly Subscriptions

Monthly subscription fees (Premium and Enterprise plans) are non-refundable once the billing period has started. If you cancel mid-cycle, you retain access to the Service until the end of the current billing period, and no prorated refunds will be issued.

2.2 Annual Subscriptions

If you purchased an annual subscription, you may request a prorated refund within 14 days of purchase, provided you have not used more than 10% of your included monthly message allocation. After 14 days, annual subscription fees are fully non-refundable.

3. Message Volume Credits

Pay-as-you-go message volume charges are deducted based on actual sends. If you believe there has been a billing error or system discrepancy, you may request a correction within 14 days. We do not issue refunds for messages successfully delivered to or processed by partner messaging networks.

4. Eligible Refund Scenarios

We may issue refunds or service credits in the following situations:

• Service outage: If our API experiences sustained downtime (more than 4 consecutive hours) that prevents message transmission, we will credit your account proportionally for the affected period.
• Billing errors: If you were charged incorrectly due to a system error, we will issue a full refund of the overcharged amount.
• Duplicate charges: If you were charged twice for the same service, we will refund the duplicate charge immediately.

5. Non-Eligible Scenarios

Refunds will NOT be issued for:

• Messages successfully delivered to recipients (regardless of whether the recipient read or responded).
• Change of mind or business decision to stop using the Service.
• Unused free-tier messages (they expire monthly and do not carry over).
• Account suspension or termination due to violation of the Terms of Use.
• Third-party charges (Meta's WhatsApp conversation charges are non-refundable through us — contact Meta directly).

6. How to Request a Refund

To request a refund, send an email to startmessagingdotcom@gmail.com with:

• Your registered email address and company name
• The transaction or invoice number
• The reason for your refund request
• Any supporting documentation (screenshots, error logs)

We will review your request and respond within 5 business days. Approved refunds are processed within 10 business days via the original payment method.

7. Dispute Resolution

If you disagree with our refund decision, you may escalate the matter by responding to our decision email with additional information. We will conduct a final review within 10 business days. If the dispute remains unresolved, it shall be governed by the dispute resolution provisions in our Terms of Use.

8. Contact

For refund inquiries: startmessagingdotcom@gmail.com | Phone: +91 6376383348